Terms of Business

Fees

An Estimate of Fees is available in advance of treatment. All fees are payable when the animal is treated and/or collected. A 50% deposit is required in advance of some major procedures. In hospital cases you will be asked to sign a consent form indicating you agree to the procedure and understand the anaesthetic risks and the estimate of fees. An estimate may not be the final cost but we will do our best to keep you informed of any significant increases so that you can decide what you want to do. Leave your mobile phone number and keep your phone on while your pet is in hospital.

Payment

Cash, Credit Card and Laser. Due to problems we discourage, and reserve the right to decline cheque payments.

Insurance

If your pet is ensured, please have your insurance policy details with you including policy number and renewal date. Practice policy is that the client will pay the bill when the animal is going home. We will submit your claim to the insurance within 2 working days and the insurance will pay you directly. See Insurance in Info / News section for further information.

Credit Terms

We do not offer credit terms unless we know the client and there is a good credit history with our practice. Our credit controller will need to be satisfied with the credit references and bank details furnished. This process may take up to 14 days. Payment is due within 28 days of invoice. Outstanding balances must be paid by the 30th of every month. Failure to comply with credit terms will result in cash-only service when the debt is cleared.